Job Description: Training Program Manager

POSITION SUMMARY

The Training Program Manager is responsible for the quality of the training program. They oversee a continual process of keeping i.c.stars curriculum and projects up to date, lead the delivery of stand-up training and individualized instruction, and oversee the recruitment, assessment, and placement process. The role requires regular analytical and metrics-based reporting to other staff, board members, and stakeholders.

ESSENTIAL RESPONSIBILITIES

Curriculum Development

• Conduct annual evaluation with i.c.stars employers and alums (identify target survey recipients [current, former, and prospective employers], execute survey, analyze and compile results, present to Program Committee with recommended prioritized list of changes)
• Research new curriculum that can be utilized for free and/or purchased
• Identify curriculum that needs to be created
• Identify and recommend needed changes in the recruiting process and/or assessment process based on changes in the market needs
• Procure and/or Design and Develop new curriculum in one of the 2 core i.c.stars curriculum components - workshops and projects
• Technology workshops
• Leadership workshops
• Business workshops
• Corporate RFP Competition Project
• Business Plan Competition Project
• Non-profit Website Project
• Identify Non-profit Project Grant recipient
• Work with Technology Trainer to solicit proposals from Community partners to be the i.c.stars web application recipient for the year
• Evaluate proposals against learning needs from annual survey
• Communicate results with all community partners who submitted proposals
• Work with Technology Trainer to develop updated Project Materials for students

Training Delivery and Facilitation

• Attend daily Executive Guest Speaker sessions (“High Tea”) and facilitate leadership coaching through debrief sessions
• Lead the daily morning and evening discussions (“All skate”) and facilitate the resolution of issues
• Facilitate scheduled workshops on professional behaviors, leadership, project management, and business culture
• Attend each client project meeting (Projects 1-3) and facilitate the debrief session using the facilitator guide
• Make notes on ways to improve the facilitator guide and update accordingly
• Ensure interns provide quantitative satisfaction feedback on the quality of workshops and debrief sessions

Staff and Volunteer Training

• Train new staff on recruitment assessment scoring rubrics
• Train staff on debriefing Executive Guest Speaker sessions and Daily morning/evening discussions
• Train staff on facilitating workshops
• Train certified instructors to build capacity for scale through Education Partners

Individualized Coaching

• Score and grade Leadership workshops
• Create individual education plans (IEPs) with interns and conduct bi-weekly status checks
• Conduct and record intern performance reviews after each project
• Provide counseling to interns and make referrals to counseling partners when needed
• Conduct weekly meetings with intern project managers
• Record attendance each day and manage probation process for individuals who violate the policy

Recruitment and Enrollment

• Manage relationships with community partners
• Recruit and schedule Community Leaders as speakers for High Tea
• Identify and schedule Community organizations to receive 1 day technology training sessions at their facility for their participants (“Webstudios”)
• Promote integration of leadership, business and technical processes through advocacy activities in community
• Assess and evaluate partners for fit with objectives (recruitment sourcing and alumni volunteering opportunities)

• Manage the candidate assessment process
• Recruit and train technical interviewers using i.c.stars documented process
• Recruit and train recruitment process evaluators (people who score candidates throughout the assessment process)
• Ensure applications are scored in a timely fashion and following up with candidates accordingly
• Recruit and train staff on Panel interview process and selection of candidates into each cycle
• Conduct and train alums to facilitate new internship cycle orientation

Reporting

• Compile monthly performance data from workshop grades, workshop satisfaction, performance reviews, mock interviews, and client feedback to present to the Program Committee
• Compile list of at-risk students who may need additional resources and present at weekly staff meeting
• Compile weekly recruitment report and present risks/celebrations in weekly staff meeting
• Compile monthly recruitment report and send to Board Committee for discussion
• Review quarterly employer satisfaction and on the job performance reports to identify any issues that can be resolved by changes to the program

REQUIRED KNOWLEDGE, SKILLS, AND ABLITIES

 Knowledge

• Principles and procedures for facilitating feedback surveys, analyzing results, prioritization, and presenting recommendations
• Principles and procedures for delivering effective adult training and developing curriculum
• Media creation, communication, and distribution techniques and methods
• Best Practices and methods for personnel recruitment and selection.
• Clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• The following technologies and software: Microsoft: Office and Internet research

 Skills

• Speaking – Verbally conveying relevant information
• Negotiation – Reconciling differences and reaching agreed upon solutions
• Active Listening – respectfully listening and asking questions to create an understanding of others’ positions
• Reading Comprehension – comprehending work related reports and charts
• Time Management – scheduling one’s day in order to complete high priority tasks
• Coordination – managing one’s actions in relation to outside events
• Active Learning – understanding how current out comes relate to past processes
• Critical Thinking - Using logic to identify the strengths and challenges of alternative solutions, conclusions or approaches.

Abilities

• Written & Oral Expression – effectively and efficiently conveying ideas in written and oral form
• Deductive Reasoning – applying generalizations to specific problems in a logical manner
• Problem Sensitivity – sensing when an underlying problem is present
• Information Discretion – judging what information is critical for others to receive
• Information Ordering – arranging information in to patterns that facilitate better understanding
• Category Flexibility - the ability to use various sets of rules for combining or categorizing information in different ways.

EDUCATION AND EXPERIENCE

Candidates must posses, or have the educational equivalence to, a bachelor’s degree in liberal arts or education, and an additional 2-10 years of experience in classroom education, preferably in the Chicago Public High Schools, Alternative Education System, or Big4 Consulting.

WORK CONTEXT

The work context is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The majority of the work will be done in an office environment
• The job may require some traveling in the Chicago area to conduct presentations
• The position requires a 40-60 hour/week commitment

ORGANIZATION CULTURAL CONSIDERATIONS

i.c.stars|* emphasizes creating opportunities for others. This position interacts with others who depend on its incumbent for supportive guidance. It is the responsibility of the individual in this position to spread the infectious enthusiasm for the mission and vision of the organization to the community at large. It is essential that the job incumbent be goal oriented; Achieving the organization’s strategic plan requires the incumbent to establish goals for training, marketing and recruiting and persistently work to achieve those goals. The organization operates in a fast paced environment, so the ability to be flexible is crucial. The individual in this position will greatly enjoy the work and dedication required to create the Community Leaders of tomorrow.